Account deletion request
The primary way to delete your Taverna Royale account and related live service records is the Settings screen inside the app. If you cannot access the game, you can prepare an authenticated support request via deletion@tavernaroyale.com using the guidance on this web page.
Deleting the app does not delete your account
Removing the app from your device may only remove local files; Firebase Auth, online match, purchase, support or moderation records still require a separate account deletion request.
From inside the app
Open the Settings screen
After signing in to your account, go to the Settings or Profile section.
Choose Delete Account
The deletion request is recorded on the backend with your account ID.
Verify your identity
You may be asked to sign in again, verify your email, or receive support confirmation.
Track the outcome
Request status is tracked from the in-app privacy/legal center or via a reply from deletion@tavernaroyale.com.
If you cannot access the game
- Email deletion@tavernaroyale.com with the subject "Taverna Royale account deletion".
- Include the email linked to your account, your player ID, and the platform you last used.
- If you made purchases, also include the Apple/Google order ID.
- No data belonging to another account is deleted until identity verification is complete.
| Records that can be deleted | Cloud profile, profile data tied to the player ID, friend/online connections, account data linked to support requests, and, to the extent possible, game records tied to the user. |
|---|---|
| Records that can be anonymized | Shared match history, leaderboard, tournament, replay or chat records can be moved to a tombstone user or anonymized in a way that does not disrupt other players' history. |
| Records that may be retained | Purchase verification, chargeback/fraud prevention, security audit, moderation evidence, support/feedback requests, legal obligation, tax/accounting, and dispute-defense records may be kept for the required period. The relevant admin screen shows which request is pending due to a legal/billing hold. |
| Grace period and reversal | After an account deletion request, access may be disabled and the profile hidden. If identity is verified within the reversal window stated in the system email, the request can be cancelled; once the window ends, permanent deletion/anonymization is completed. |
| What is not deleted? | Your App Store or Google Play account, your platform payment history, and any files you separately backed up on your device cannot be directly deleted by Taverna Royale. |
Store requirement
Apple App Store and Google Play apps that support account creation must be able to start an account deletion request from within the app; for Google Play, a web-accessible deletion request source must also exist. In Taverna Royale, the primary path is in-app; this page is the web support path for users who cannot access the game.
Short summary
Use the in-game Settings screen for an account deletion request. If you cannot access the game, email deletion@tavernaroyale.com with your player ID, account email, platform and, if applicable, order ID. Some records may be retained for legal, billing, security or abuse-prevention reasons.